Terms of Service

1. Acceptance of terms

By creating an account or using PersonaTarot, you agree to these terms. If you do not agree, do not use the service or make a purchase. You must have legal capacity to enter into this agreement under the laws applicable to you; where necessary, obtain a parent or guardian’s permission.

Provide accurate account information, keep your sign-in credentials secure and notify us of suspected unauthorized use. You are responsible for activity you authorize through your account. These terms do not remove any mandatory consumer rights.

2. Subscription and billing cycle

PersonaTarot offers Free, Standard and Premium plans. The plan description and checkout show the applicable price, currency, monthly reading allowance, follow-up limits and included features. Administrative account adjustments or valid promotions may affect your particular entitlement. Check the final checkout total, including any applicable tax, before paying.

Paid subscriptions are billed monthly on the payment provider’s subscription schedule. Your billing dates and paid-through date are shown in your subscription records. Separately, the app’s included reading allowance resets on the first day of each calendar month at 00:00 UTC (08:00 Hong Kong time), not on a rolling 30-day cycle or necessarily on your payment date. A new draw uses one reading allowance; follow-ups have a separate per-reading limit.

3. Carryover of unused quota

Unused readings included in your monthly plan expire when the calendar-month allowance resets. They do not accumulate, roll over or convert into money. An upgrade or account adjustment does not erase readings already used during the current allowance cycle.

Separately purchased extra-reading credits are distinct from the monthly allowance. Unused extra credits carry forward between months and are used only after the included monthly allowance has been exhausted. They do not increase the follow-up limit or unlock a higher plan’s features, cannot be transferred to another account and are not redeemable for cash except where required by law or an approved refund. Credit use requires an active account; contact support before closing an account with an unused balance.

4. Recurring billing

By purchasing a monthly subscription, you authorize Stripe to charge your selected payment method on each renewal until you cancel. A promotion applies only for its stated scope and duration; the applicable regular price may resume when it ends. Keep your payment details current.

A failed or overdue renewal may interrupt paid access; the payment provider may retry payment according to its arrangements. We do not receive or store your full payment card number in the app’s account database. Extra-reading packs are one-time purchases, not recurring subscriptions.

5. Cancellation

You can stop future subscription renewals through the subscription termination control in Profile. This cancels renewal at the end of the period already paid for, rather than immediately ending access. After a successful cancellation, paid features and remaining applicable allowance remain available until the paid-through date, subject to the calendar-month quota rules.

Cancel before your next renewal to avoid another subscription charge, and check the cancellation confirmation and end date. If the control fails, contact support promptly. Cancellation does not itself refund a payment, restore used readings or delete your account. Account deletion is a separate action: cancel your subscription before deleting the account, as account deletion is not a substitute for payment cancellation.

6. Refunds

Cancelling a subscription or not using an allowance does not automatically produce a refund or a prorated credit. Refund requests are reviewed individually, subject to applicable law; we do not offer an automatic refund or satisfaction-guarantee programme. A statutory entitlement to a refund is not restricted by these terms.

Contact support with your account email, transaction reference, payment date and a description of the issue if you believe a charge is incorrect, duplicated or unauthorized, or paid credits or service were not delivered. Do not send passwords or card details. We may check payment and delivery records and, where appropriate, correct the balance, restore access or arrange a refund through the payment provider. An AI answer you dislike is not, by itself, proof of non-delivery; legal rights remain unaffected.

7. Rights as a subscriber

While your subscription is valid and paid, you may access the features included in your plan, use your available allowances, view your account’s saved content and cancel future renewals. Standard and Premium include personalized readings and plan-specific follow-ups; Premium includes the additional depth described in its plan. Paid access does not mean unlimited generation or guaranteed availability at every moment.

You can manage language and profile preferences, bookmark or delete readings, and request help with account or billing issues. History retains the eight newest non-bookmarked readings; bookmarks are excluded from that limit and remain until deleted, subject to account closure and lawful service termination. Bookmarking is not a guarantee of permanent backup. Privacy access and correction rights are explained in the Privacy Policy.

8. Acceptable use

Use the service lawfully and respectfully. Do not submit illegal content, threats, harassment, exploitative content or information that infringes another person’s rights. Avoid sharing sensitive personal information about yourself or identifiable information about others without a lawful basis. Do not use readings to obtain medical, legal or professional financial advice, or as an emergency or crisis service.

Do not share or resell account access, bypass quotas or payment controls, abuse promotions, automate excessive requests, interfere with service security, obtain another user’s private data or use the service for fraud. Keep your inputs appropriate and respect the rights of other users and service providers.

9. AI-generated content

Interpretations, personality insights, horoscope insights and follow-up answers may be generated by AI. Relevant inputs and personalization context are sent through OpenRouter to model providers as described in the Privacy Policy. AI can produce inaccurate, biased, repetitive or inconsistent content, and similar answers may be supplied to different users. Output is not a diagnosis, a factual finding about another person or a promise about the future.

Exercise your own judgment and verify any important factual information. You retain any rights you already hold in your submitted content and permit us and our processing providers to handle it to deliver the service. You may use your generated readings for personal reflection, subject to law and third-party rights; we do not promise that AI output is unique, copyrightable or free of third-party claims. The app’s branding, illustrations and software are not transferred to you by a subscription.

10. Limitation of liability

To the extent permitted by applicable law and only where fair and reasonable, we are not liable for indirect or consequential losses, lost profits or opportunities arising from use of the service, or decisions made in reliance on reflective AI content. Responsibility for failures involving external providers depends on applicable law and the circumstances; their involvement does not automatically remove our obligations to you.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability or consumer remedy that cannot lawfully be excluded or limited. No provision is intended to override Hong Kong’s applicable controls on exclusion clauses or mandatory protections elsewhere.

11. No warranties

Subject to warranties and rights that applicable law requires, the service and reflective content are provided on an "as is" and "as available" basis. We do not guarantee a particular personal outcome, prediction, accuracy, uninterrupted operation or fixed AI generation time. Model-provider demand and technical issues may cause delays or temporary failures.

We aim to address service problems, but no website or AI system is completely error-free or secure. This clause does not excuse failure to provide a paid service where the law requires a remedy, or remove any statutory obligation to use reasonable care and skill.

12. Changes to terms and pricing

We may revise these terms, available plans and prices as the service or applicable requirements change. We will publish the revised terms with their updated date and provide reasonable advance notice of material changes affecting an existing paid subscription through an appropriate account or contact channel. Where consent is legally required, notice alone is not a substitute for consent.

A new advertised price applies to new purchases at checkout; it does not automatically rewrite the price of an existing subscription. Any proposed change to your existing recurring charge must be communicated before it applies, with an opportunity to cancel future renewals. Changes are not retroactive to completed purchases. If you do not accept revised terms, stop using the service and cancel future renewals; accrued rights and mandatory remedies remain protected.

13. Account termination

You may delete your account from Profile. Save anything you wish to keep and cancel recurring billing first. Deletion removes account-linked content as described in the Privacy Policy; some transaction or operational records may need to be retained. Deletion does not automatically refund payments or transfer unused quota or credits.

We may restrict, suspend or terminate an account for material breach of these terms, fraud, security risks or legal requirements. Where reasonably practicable, we will explain the reason and allow you to contact support or remedy a breach; urgent safety or legal issues may require immediate action. If we discontinue paid service for reasons unrelated to your breach, we will address undelivered prepaid service and unused purchased credits fairly and as required by law.

14. Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region. Subject to mandatory consumer protections and any court rights you have in your place of residence, the courts of Hong Kong have non-exclusive jurisdiction over disputes relating to these terms or the service.

Please contact support first so we can try to resolve a concern; this does not prevent you from exercising legal rights or contacting a regulator. English, Traditional Chinese and Simplified Chinese versions are provided with the same intended meaning. If a translation discrepancy arises, contact us for clarification; no language version reduces your mandatory rights.

15. Contact

Contact the PersonaTarot administrator for questions about these terms, subscriptions, cancellation, payment issues or account access using the details below.